HELP AND SUPPORT

 

PRODUCT WARRANTY REGISTRATION

All OBRO kitchen appliances (cooker hoods & induction hobs) products are covered with two (2) years warranty with free labour and materials. OBRO is not responsible for any damage or malfunctions caused by customer mishandling.

FREQUENTLY ASKED QUESTIONS

INDUCTION HOB

Are induction hobs much efficient to other cooktops?

1.

Yes, induction hobs are much faster, safer and energy efficient as compared to other cooktops.

The right pots and pans for induction cooking.

2.

Always choose the induction hobs that use magnetic friction. If unsure, consult our sales person or look for induction symbol on the packaging of our products.

No, the glass of induction hobs do not generate heat. The glass gets hot only when it contact with the pot/pan. Induction hob shouldn't be turned on unless it's been placed with a pot or pan.

Do induction hobs generate heat?

3.

Cleaning the glass surface.

4.

Clean the induction hob glass surface only when it cools down. Spray or apply normal glass cleaning agent on a piece of clean cloth to wipe the glass.

 

SUPPORT ENQUIRY

COOKER HOOD

1.

Understanding carbon filter.

The carbon filter is recommended to be changed every 3-6 months depending on how frequent you cook.

The right cooker hood

2.

Strong airflow, efficiency in removing airbone grease/fumes, design and functional aspect are the key considerable factors you should be looking into.

Cleaning the oil filter.

3.

The oil filter is recommended to be cleaned once weekly if you are cooking for 1-2 hours daily. Soak the oil filter in hot water and brush it only after it cools down.

Cleaning the cooker hood.

Spray or apply normal glass cleaning agent on a piece of clean cloth to wipe the body.

4.